Update: Apollo reached out to explain the delay and accommodated my request.I purchased an Apollo Air scooter and the drum break broke within 4 months (the steel literally snapped in half). After discovering this wasn't under warranty, I purchased a replacement drum break at Apollo's direction; unfortunately, they sent a drum break that doesn't fit my scooter. Customer Service told me it was a manufacturing defect, but instead of immediately sending me the correct part and providing a refund, I have been left waiting over two weeks to learn how they are going to support. The worst part is that I told them my scooter is my primary mode of transportation, but I have been left hanging.At this point, I don't know if I should be disputing my credit card charge or making a breach of contract claim. If I received even average customer service, this review would have been avoided. This is so frustrating since I liked the product up until this experience.
