I recently had an issue with my Apollo Phantom V4x scooter not charging and raised a support ticket. Sarah from the support team responded promptly and resolved the issue to my satisfaction by providing a complementary replacement since my scooter was still under warranty (only had to cover shipping). This was my second positive experience with Apollo'???s support '??? previously, they helped me quickly with a tire issue. I appreciate their excellent after-sales service, responsiveness, and the ease of communication via chat, website, and email. Overall, very impressed with their customer support.