Ia ? ?ve been an Airtm user and generally found the platform useful, but my recent experience has been incredibly frustrating. My account has been stuck in the advanced verification process for over a week, and my funds a ? ? which I need for rent, bills, and daily essentials a ? ? are completely inaccessible.Despite multiple messages to support, responses have been delayed and unhelpful. I eventually received a request for a proof of address, which I immediately submitted (with sensitive details redacted for privacy), but Ia ? ?ve still received no confirmation or resolution.This level of unresponsiveness, especially when peoplea ? ?s money is involved, is unacceptable. Ia ? ?m now preparing to escalate the issue to consumer protection agencies including **CONDUSEF** and **PROFECO** in Mexico, where Airtm is based.I really hope Airtm improves their support processes. No financial platform should hold user funds hostage without timely communication.Edit (April 10): Still no resolution. Airtm declined both my credit card statement and utility bill as valid proof of address a ? ? even though they clearly included my name, current address, and were issued within the last 90 days. I have now submitted a scanned electricity bill with all required details and am once again waiting for a response. The lack of progress and communication is beyond frustrating, especially as my funds remain inaccessible and I rely on them for basic living needs.Update (April 11): After more than a week of waiting and submitting multiple documents a ? ? including my passport, national ID, utility bill, and credit card statement a ? ? my account was finally verified after I submitted a PDF statement downloaded directly from Payoneer.If you're going through Airtm's advanced verification, I strongly recommend using a digital banking service like Payoneer, Skrill, or Wise to download a proper account statement. Avoid scans or screenshots a ? ? theya ? ?ll likely be rejected. The document must show your name, current address, issue date (within 90 days), and come directly from the official website.Ia ? ?m relieved to finally have access to my funds, but Airtma ? ?s support is slow, and the process is far from user-friendly. Hopefully they improve response times and make their document requirements clearer for future users.
