Review of Square US
I was so excited to attend a County Flea market to start selling my art and vintage items! I decided to use the Square POS because I was told it was the best. The first day my sales were slow, but my Square worked perfectly. The second day, last day of the event, the Square POS approved many payments and verified all but one went through after each transaction. I did not know I needed to review my email to look to see that each transaction went through and was not supposed to only trust the POS that said the transaction was approve and DONE. I did not check for email verification on Saturday until I got home. Everything was fine. On Sunday when I checked there were no emails to verify sales. I checked the Square POS and it stated 0 sales for the day. I was selling my products all day long and was expecting a minimum of $400.00, but more like $600.00 due to how much product was given out. My heart sunk.I called customer service and was told they could not see any transactions for the day and asked if I had receipts. I told them that I trusted the POS to keep track of the sales for me and I did not realize I needed to manually hit the receipt button because I did not do that the day before. There was nothing they could do . I asked the customer service to check their logs to verify all the approved transactions in relation to my app. Lucas said he checked and there were none. If transactions are not going through, then why did I not receive an error message or why did the POS show it was successful dozens of times! This makes no sense! My friends told me to wait a few days and call them again. I did and received the same answer. I feel scammed!!!! They took my whole day’s pay and there is nothing I can do about it!Someone got the money and it was not me!!I got scammed and do not know what my next steps are to rectify this!
