Review of Britishgas
Appalling service.March 2025 : contacted them to switch my electric to pay as you go, mind you my gas is already on pay as you go. Forms and everything completed with agent over the phone. I was advised the process usually takes up to 12 weeks.I waited and after 12 weeks I called back to find out what the update was. Come to find out the forms haven’t been submitted. (I have gone through a bereavement, my financial situation has changed, gone through a separation and I am a single mother trying to make ends meet-all this was explained to the agent upon making the request for the change)They submit the forms and I am told they will contact me and I wouldn’t have to wait another 12weeks since this was due to them NOT SUBMITTING the form.It is right now June 26! I have called 5 times in between and have been promised call backs which never happened I am the one who always calls back for an update and today is the shock of it all. I called for an update! They’ve had to resubmit the forms yet again and I will have to wait for the department who deal with those changes to call me back, IT USUALLY TAKES 12 weeks! I’m back at 1 again. Absolutely appalled! I wouldn’t recommend at all, they DO NOT listen AND THEY DO NOT prioritise customers’ needs!!! Fuming and I will be leaving!
