Review of Payoneer
My transaction was sent to a random bank account that has nothing to do with me. I have been in touch with customer care numerous times but I have not been given an explanation how this is possible. I've been asked several times to contact my bank to recall the payment. I cannot do that since I do not have visibility of the bank details of the account the funds were sent to. 100% I added correct bank details. When I added the bank details to my Payoneer account, I added them manually and not copied them over from the bank app. I do know my account details and would have noticed if the bank details were incorrect. I never received a confirmation of bank details or I was unable to view added bank details in-app. The app is very basic and does not allow user to view details of their transactions. Unsecure bank detail collection, picks up random bank details. Very dodgy. Customer care is very slow in responding and I have to repeat my case every time i get in touch with Payoneer. No resolution have been given and Payoneer does not take any responsibility. This should have taken seriously and given a proper investigation on how a security risk like this possible. Still after four (4) months I have not received the funds back nor given an explanation how this is possible.
