Philip Saul

Reviews

Review of Payoneer

incredibly disappointing experience

Payoneer has been an incredibly disappointing experience. As a new business owner, I carefully researched multiple payment platforms and chose Payoneer based on positive reviews. I completed all required verifications promptly and provided additional documentation without delay.The onboarding and support have been dreadful. After my initial setup, I received an outreach from their customer success team, who then failed to respond to multiple follow-ups, eventually informing me they'd only engage further once I'd processed $30,000- an unrealistic expectation for new businesses in 1 week.My first payment was received 5 days ago and immediately flagged for further review. I was asked to submit detailed communications with my client, which I provided immediately. Since then, I've received no updates, no explanations, and certainly no sign of my funds. Customer support responses have been dismissive, filled with vague assurances such as "don't worry," or "we are handling it," only to later admit they have " I don’t have visibility".Adding to the frustration, upon receiving my second payment, all currency balances on my account were suddenly disabled with no prior warning, notification, or explanation. When I queried this drastic measure, customer support vaguely mentioned "routine checks" conducted by a "special department," providing no clarity, timeline, or transparency.Payoneer's onboarding and support processes have shown a severe lack of professionalism, transparency, and respect for customers particularly concerning when trusting them to handle business finances.Avoid Payoneer if you value clear communication, reliability, and professional customer service.

1
Date of experience: Aug 15, 2024

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