Review of Future AU
I was interested in moving accounts to this company. As there was no telephone number, I messaged explaining what I wanted to do and asking them to telephone me so I could run through various questions I had. 8 days later they replied:"Hello,Thank you for reaching out to our support team.To protect your account security and ensure we are providing information to the authorized (sic) account holder, we can only process requests sent from the email address registered to your account.Because this inquiry was sent from an unrecognized email address, we have closed this ticket for security purposes."The email continued with details of how I could get further help, which involved logging into my account!They had clearly not read my message. They did not even address me by name, neither did they sign off with a name.If this is the way they respond to potential new customers, it does not augur well for account holders! Given that in order to open an account and become a customer I must already have an account and be a customer, there is little danger of my ever becoming one!
Hello Malvernian,We sincerely apologize for the inconvenience you faced with our support team, especially while you were considering becoming a client.Please note that our Customer Service Center provides the option to open a support ticket both as an existing user and as a visitor.Thank you for providing your ticket number. We have escalated your case to the appropriate teams for further support.We hope your future interactions with us will be much more positive.Best regards, Maria