Review of Guestreservations
This company may not be a scam but they do take advantage of customers. I booked a hotel room because my travel companion sent me the link, assuming it was the hotel website. They have a strict no-cancellation policy, even though the hotel has offered to refund my trip (we are several weeks out and dealing with a family medical situation so cannot travel as planned). After the hidden fees (almost $300 in fine print), it was actually more expensive than the face value of the room I booked. The shady practices go deeper. The hotel claims the booking was made through Expedia even though I never visited that site, so I believe they made the reservation on my behalf there. The customer care email address for Guest Reservations appears to be a subdomain of Priceline. Really disappointing if they’re associated because I’ve had excellent experiences with Priceline. I’ve emailed and gotten replies from a completely different entity. Supposedly they will refund if the hotel agrees but I am concerned that this will not happen. I can’t even move my booking or transfer it to another person to enjoy.
