Review of SiteGround
Access to support is such a nightmare now! The technical support is top notch with qualified human support, but getting that support is very very slow, frustrating, and time consuming! SG support used to be so easy and access is fast and convenient. Now, you are faced with the challenges of facing a chatbot support who may or may not be giving you the correct and accurate technical answers. You'd have to struggle in finding the human chat support. And even then, you can't even submit a ticket unless you sign up to Premium I think, and chat agents are the ones who create the ticket for you. Very inconvenient and such a loss of too much time and effort. Bad for business.A long time client of SG here since 2010, and even until now, with just a few remaining accounts. Now, I don't really sign-up new clients with Siteground anymore unlike before where I host all my clients with them. At some point I had to migrate and transfer all of my clients with other reseller providers just because they have easier access to human support, faster, not time-consuming, and very much more convenient.SG should re-evaluate their support procedures. Just sad :(
