Jemma Thickett

Reviews

Review of Future AU

OK rates - poor customer service

The interest rate for cash ISA is ok. The free gifts they sent through the post are ok. The general service and website is not good. IAUDm still waiting for my sign up incentive and for an ISA to be transferred. If I donAUDt recieve my sign up incentive IAUDll probably go back to a UK based saving app as Etorro is laggy and the chat never answer your questions.

2
Date of experience: Aug 26, 2025

Hello Jemma,Thank you for providing your information. Your case has now been escalated to our dedicated teams for further support.Best regards,Maria---------------------------------------------------------------------Hello Jemma,Thank you for your positive comments about our interest rates and free gifts. We also value your feedback on your overall service and website experience and sincerely apologize for the issues you encountered.To ensure your case is escalated, we require additional information. We have already sent a private message on Trustpilot requesting your username or ticket number and look forward to your quick reply.Best regards, Maria

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