Review of Future AU
Future au money customer service is extremely difficult to get in touch with, which is unacceptable in cases that are urgent. Their method of communication is haphazard and inconsistent. They clearly do not wish to be contracted by their customers!!I am still awaiting a response to an email response I sent them on 26th January for an issue that arose at the start of January.Similar matters are resolved by Lloyds Banking Group within a day.
Hello Funmi,Please accept our sincere apologies for the frustration caused by the difficulty you experienced in reaching our Customer Service team. We value your patience as we work to resolve the issue you encountered. Your case has been escalated, and we have noted your feedback regarding our communication methods for internal review.Best regards,Maria