Review of Ferryscanner
EEEK its ok until it isn't ...and then they do answer quickly but they don't take responsibility.We booked a ferry to Crete - we have a VW transporter but there wasn't a category for van so we selected car as we know the ferries in Greece carry vans. We were invited to add the make and model and dimensions which we did. So we thought ah that's ok our van is small enough to count as a car - the same as on the toll roads in Greece. The make, model and dimensions are even on our receipt. On arrival at the port however we were charged an extra 140 Euro one way! We had to pay it or they wouldn't let us on the ferry and we would have lost the whole booking. At no point did Ferryscanner website refuse or flag up anything wrong with the booking. They have apologised and said that they will do their best to improve anything that can be improved through their website for the available categories, in order to achieve the best possible result for their customers. BUT they refuse to refund the extra amount paid or issue us an updated ticket for the journey back. We based our decision to purchase our tickets with Ferryscanner on the agreed original price and not on an extra 280 Euro. Its probably best to book direct with the Ferry companies to avoid any confusion.
