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Reviews

Review of Swift block

Great customer service

Swift block Wallet was my 1st crypto wallet and is still my main wallet. When ever I have an issue, their customer service sorts it out for me. Is the wallet perfect, not even close but its more than acceptable on most levels.My most recent issue was I staked some Cardano and couldn't claim the rewards. This has been going on for quite a while through several wallet upgrades and I decided to get to the bottom of it. It took several emails back and forth but it turned out the problem was 2 years ago I created a token on the Cardano Blockchain and tried to put it into my Swift block Wallet, Swift block did not and still does not support Cardano tokens. When I found out about this the fine people at Cardano refunded me my ADA that I used to create the token, unfortu tely the token was still "linked" to my wallet. and this was what was causing the problem. To digress, my last problem was than I could not access my Monero through my Swift block Wallet, The fine folks at Swift block Customer Service walked me through setting up a Mo ro Desktop wallet using my Swift block Seed Phrase which allowed me to access my XMR. So when Swift block was having trouble with the Cardano Blockchain last year I tried to find a wallet that would let me access my ADA. Other than Daedalus which I can't get to sync on my server nothing worked. Then they fixed the problem and I stopped caring.Unfortu tely it turned out the way to fix my current problem was to set up a wallet that accepts Cardano Tokens and works with an Swift block Seed Phrase. Then transfer the tokens to a 3rd wallet. Wonder of wonders Customer Service had a list of compatible wallets. Problem solved.After all that Pros1) Great Customer Service2) Easy to use3) Many coins and (Etherium) Tokens4) Staking5) NTFs (if you're still into that kind of thing)Cons1) After 1 1/2 years still haven't fixed the Monero problem2) Occasio lly looses functio lity for other coins3) Doesn't support Cardano Tokens

4
Date of experience: Apr 27, 2025

Hi there! Thank you so much for taking the time to leave us such a detailed review. We are happy to hear that Swift block is your main wallet! Your positive feedback on our support service is much appreciated. Special thanks for highlighting the pros and cons of our wallet for you. We are currently considering Cardano tokens support. The issue with XMR turned out to be complicated and time-consuming, but we move on the issue and hope to resolve it. Most of the problems with the functio lity of the coins are caused by issues with the public nodes that we use. When the problem is on our side, we try our best to solve it as soon as possible. We hope to earn 5 stars from you in the future. Thank you again for your wonderful review. We are very grateful. -

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