BJ Clem

I was locked out and had absolutely no

I was locked out and had absolutely no way to get in to my account. To say I felt frustrated was an understatement. They have no customer support (you have to be logged in to have a code to speak with an agent or you only get to talk to a computer), they couldn't send me a code no matter how many times I asked it to generate one when I asked for a password reset, they couldn't send a code to my phone, and unless you can lock into said account, YOU DO NOT HAVE ACCESS to any employee there at all. Man. Bluehost has a wait, but at least you can contact them. These guys really need to work on their customer service.

Date of experience: Jan 31, 2025