Review of Payoneer
I've been using Payoneer debit card since ~2018. I was spending funds that were sent by my previous employer by that time since they were working with Payoneer. I worked there a year and changed my job, there was no new funds added almost 6 years.I had my regular withdrawals when I was working. In order to keep using debit card, which I renewed couple of times during that time, I left my last salary so was happily using debit card for my expenses online and abroad even though fees are not that good. And I always provided documents they asked for during this time. I had no problem. Couple of weeks ago they asked again since I asked a new debit card (which was expired), I provided a bill and (same) ID and boom my account is disabled. This is a joke. This can't be explained by any AML policies. I can understand you are bombarded by regulations, but you should either not purely rely on AI or something, or have your due diligence well for these decisions. Tried to contact support, since there is no information provided about the funds in my account. I ended up with AI auto reply messages, even "Live" chat is an AI bot. I don't care now a debit card, or the Payoneer account. I want to learn how can I get my funds withdrawn to bank account I used in the past -still same one-. I don't even need to provide a new one. I was kind of feeling fool of losing interest or opportunity cost on my funds sitting at Payoneer, but I was thinking at least they are safe and available when I need them, and I have this now. A pricey lesson. Update: After this review is published (let's say, it's a coincidence) I got an email stating I can add a bank to withdraw funds in my account, which I did and received them. Since on this account which I kept my funds for years, and paid account fee, debit card fee, even recently new card fee, which was never shipped but instead asked for documents, but encountered with such a service, I'm keeping this review so everyone is informed and know what can happen. There was zero chance that I had any problem with my transactions/source of funds etc. so beware.Update: Based on Payoneer's answer my account was not closed for no reason, but because of compliance blah blah. If there was a case my account would be blocked on all US finance institutions, which is far from the truth. I'm 100% sure it had nothing to do with a compliance request, illicit activity or whatever. It happened after I sent my ID, which same one I sent 2 years ago. Either their AI bot had a false positive, or they just wanted it that way. That is something not acceptable from a fintech company.
