Review of Square US
Square deactivated my account without any explanation and is holding my funds for 90 days, which is completely unreasonable and damaging to my business. When I contacted customer service, they were vague, dismissive, and refused to explain the reason behind the deactivation. I was told to issue refunds to my clients, but they refused to expedite the process, saying my clients would have to wait 2 to 7 business days to get their money back.Worse, they refused to let me speak with a supervisor, provided no contact information for the team behind the decision, and offered no appeal process at all. I was treated with total disregard, as if my business and clients didn’t matter. This has been an absolute nightmare. Square is holding my money hostage with zero accountability. Do not trust them with your business.
