Review of Square US
A $200+ transaction went to a closed account. Not their fault. Was told that once the bank would reject it, give it so many business days to return to them. I waited that time and a lot more. It is now June 3, 2025, and after multiple long calls and lies of escalating the issue, I still have not received the funds. I have called my bank more than one time to make sure they did not have it and asked to perform a trace. The bank does not have it, and I told this to Square numerous times. I have been with them for years now, and this is the first time I have had a major issue. Typically I do not jump ship over one issue, but this one has gone on for too long, and they still have not reached back out to me concerning this since May 21, 2025, to tell me to do things I have already done and that they can not trace the transaction.
