alessandro

Reviews

Review of Future AU

wrong charge problem solved

I opened an account, I activated a free trial club account, and closed the account the same day. After a week they charged me of 49,90 a‚ ?PS: they solved the problem the same day I opened a ticket. I must say I am satisfied of their support

5
Date of experience: Dec 03, 2025

Hello Alessandro,We have successfully received your case details and forwarded them to the appropriate teams. Thank you for letting us know you are satisfied with the support you received! We appreciate you updating your review following the resolution provided by our Customer Service.Best regards,Maria-------------------------------------------------------------------Hello Alessandro,We are sorry to hear about the unexpected charge after your account closure. To properly escalate your case and allow our Customer Service team to investigate this matter thoroughly, we require some additional information from you.Please check the private message we sent you on Trustpilot and provide your username or ticket number at your earliest convenience.Best regards,Maria

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