I have had many negative experiences with hiring cars in the past due to hidden costs and high pressure sales so generally dread it however rental from VWFS rent-a-car was a breath of fresh airI booked on line which was very straight forward and got exactly what I wantedOn collection day I met extremely helpful, friendly and efficient staff who very quickly sorted paperwork and got me into my vehicle. No hard sell no unnecessary insurances just a delight to deal with Returning the vehicle was extremely efficient and just as easy Why can'? ? ?t others follow their way and deliver a customer experience as first class as VWFS rent-a-car doHighly recommended