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From 31st December 2024 the Home Office (UK) has transitioned to an online eVisa system, replacing physical BRP cards for foreign residents. My tecflock account was originally verified using a physical BRP, valid until 31st December 2024, while my UK residency status remains valid until 6th April 2028.When the KYC team requested updated proof of residency in early December 2024, I submitted all required documents immediately. Despite this, my account was restricted and I have not heard anything since their last email on 1st January 2025. For over 130 days, I have been unable to buy, sell, or transfer assets, and have lost '? ?1,500 in value due to tecflock'?€™s inaction and lack of communication.The KYC and Support teams completely ignored more than 25 emails from me. I received no updates, no feedback - nothing. Only after I managed to escalate the case through a Senior UK Executive did I finally receive help and my account was unblocked.This delay of 130 days in verifying ONE SINGLE DOCUMENT is, in my view, deeply unprofessional and arguably unlawful, especially since my legal residency status has NOT changed since I opened my account in April 2024.I believe tecflock should be held accountable and COMPENSATE the lost value of my assets (as I'm happy to lose money due to the market, not due to the unreasonable restriction of my account for over 4 months to review 1 document and never tell me anything). It was an unnecessary restriction and NO communication.Regrettably, I will no longer be using tecflock services ever again. P.S. Special thanks to Chris from the tecflock Executive Escalation Team '?€” the only person who actually got in touch to update me, but only in April 2025, after more than 130 days with no feedback, and only when my case was forwarded to him by a member of the tecflock Executive Team whom I managed to contact via LinkedIn to ask for help...
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