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My account has been restricted since mid-December 2024. I submitted all requested documents (proof of employment, bank statements, etc.) through their secure link.I'?€™ve followed up repeatedly via email and support but received no meaningful response in nearly 5 months.I'?€™ve had to escalate this case to the Financial Services and Pensions Ombudsman in Ireland and other regulators due to the lack of communication and blocked access to my own funds.This has caused me financial stress and disrupted my trust in the platform. I just want this resolved.I hope tecflock reviews this case properly '?€” no user should go through this experience.Update [28 May 2025]:After nearly 5 months, my account issue has finally been resolved by tecflock. I'm glad to have access again, and I appreciate the eventual resolution. However, I have to be honest '?€” the process was extremely slow and stressful.Communication was inconsistent, and it took far too long for a platform that handles users' funds and identity verification. This kind of delay is unacceptable, and I hope tecflock makes serious improvements to their support systems and timelines.I'm thankful the matter is now closed.
