I received a reply from trustpilot saying that I didn'???t provide the requested proof of my claim so it was closed. I had done this twice on two previous requests for this claim. Their ai kept closing my claim as resolved (even though I didn'???t get the missing diamonds), and when I had to raise a third request, the ai didn'???t understand when I said that I had already provided the necessary screenshots and video and wasn'???t going to provide them for a third time as my claim was just going in circles. The ai ignored my request that my claim be treated as a complaint. I AM NOT SATISFIED WITH THE TREATMENT OF MY CLAIM.I have been trying to get 3,060 diamonds I earned by playing levels on the game Solitaire Grand Harvest. This was a tapjoy offer of 170 diamonds per level completed to be credited to my Design Home game. I played 49 levels but only received diamonds for 31 levels. I am owed 18 x 170 diamonds. I have raised 2 disputes through your portal and both times the ai has told me it has been fixed and I will receive my credit 8n due course. I haven'???t. I have supplied multiple screenshots and a video proving my case but I have not been credited. I need a real person to action my complaint and give me the diamonds I am owed for my Design Home game.
