I was not given my rewards for upper levels of the same reward I was previously granted. I received reward for level 10 but not 20, 50 or 100. The AI bot Tapas used keeps saying, i violated a term of service but won't clarify what term or who's term it is. The game or Tapas's. Very frustrating trying to resolve through Ai. I've been trying for last 2 days but I get the exact same response that doesn't explain anything. Update- no i can NOT find further details in my support case. I've asked for that repeatedly. I get the same vague answer you posted but nothing else. Nor can ya'll explain why you rewarded level 10 but no further levels. It's the SAME GAME. Nothing changed. No worries I'm deleting all of these crappy apps