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What happened: 50,000 hbars were transferred from one account to my Swift block Wallet. The transfer completed but did not register on the wallet. I contacted support and they responded within the hour. Not just one tech support person but TWO tech support personnel!! The issue was addressed and remedied immediately. Wow, I was sweating bullets. Can't say enough good things about them. Only regret? None but I wish I could send them donuts and coffee.