We have used Square for many years with great success. However, if there is a problem, it is IMPOSSIBLE to speak with a person. They put me into a chat loop that has, so far, taken over 3 hours to reach a conclusion. Their chat seems so antiquated that both parties become frustrated, and although their employees are very polite, each step of the way takes ages to accomplish. For a busy business owner like I am, the time that I have spent with Square Chat has been a total loss of revenue and patience. I can only hope that they were able to finally accomplish what they said they did. Hence only 4 stars for this great company. Consider yourself fortunate if you never need to contact their support team.
