Twice I have logged into Square to refund my customer. Twice, Square has taken the refund for my customer and applied it to the loan that I have with Square. Square's documents say that when a customer makes a payment they will take a portion of the funds and apply it to the loan; I don't have a problem with this, I agreed to it when I signed loan paperwork. Where I have a problem is I refunded my customer. My loan payment was already made but Square kept that refunded money and I NEED TO REFUND MY CUSTOMER. This is completely WRONG of Square to do. How am I to refund my customer if Square continues to keep the funds???I think it's time to move my business over to another payment service. I'll pay off my loan with Square because I legit owe them but I will find another card processor.
