SiteGround

2.7
2.7 from 292 Reviews and Ratings
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Allen Pinto
Good, Great Support! Inefficient Bot! Migrator needs improvement!

Good, Great Support! Inefficient Bot! Migrator needs improvement!The Migrator: Many times Automigrator gets stuck one place or the other. Every time I start one I have to cross my fingers and look heaven wards hoping it doesn't get stuck. Unfortunately There is no debug information. Once you get stuck The drama starts - There is no way of verifying if all files are transfered. I once cancelled the transfer after a long time and then something went wrong and they had to fix it. So better not touch it.Then you want to get to support - but there is a Troll on the bridge! the AI Bot you have to get through it first. It gives information that is many a times misleading.Finally the Support Guys come they fix it and all is well!It ok to have issues. But when it happens multilple times who will pay for the 1 hour or more we lost and that too multiple times. Simple - A Migrator that shows a Trace, or a Tell-tale of activity on source (plugin) side, or in destination (sitetools) - may be the first step in imporvement.Otherwise! Love Siteground!

1
Date of experience: Jan 11, 2025

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