Terrible experience with this company. Their security plugin left the backend/dashboard of our site open for anyone to access for days. Which is obviously serious. Luckily for us and SiteGround there wasn't a hacker passing by. The limits on the PHP and RAM memory (shared hosting) caused significant problems including not being able to save changes when using a page builder. The support team did there best to convince us that it was everything but the memory limitations. Even though they knew. Suggested we upgrade our plan. A sales tactic - offer a cheap plan and when it is not fit for purpose suggest they upgrade their plan.'Unfortunately, we were unable to locate your account in our system based on the details provided in this review. To help us address your concerns effectively, we've requested additional information using Trustpilot's function'. This response suggests that this is a fake review. It is not. There is no need to say this in a message response as SiteGround can request more details through TrustPilot. I see this comment a lot on TrustPilot which suggests this review could be fake. A clever tactic. Well done.Response to your update:Your assertion that our site has not been compromised is incorrect. I urge you to review the updated information I have provided on my SiteGround account, which includes the chat transcript with your support team and a relevant screenshot. It is unequivocally evident that our site was vulnerable until I disabled the security plugin from SiteGround. The duration of this vulnerability is difficult to determine, as we had not been actively working on the site for several days. Nevertheless, we have meticulously documented all server errors and will be escalating this dispute. Currently, we have an individual investigating these server errors. If companies would acknowledge their mistakes and commit to resolving issues rather than attributing blame to others with unfounded claims, they would earn significantly more respect. I recommend that you thoroughly examine your security plugin before it potentially leads to a hacking incident. If it hasn't already.Your assertion that the limitations on memory RAM are acceptable for the majority of users is inaccurate. While your support team may persuade some that alternative factors are responsible for errors due to the limitations, it is essential to consider the negative reviews associated with this matter. In a discussion we had with Hostinger, it was noted that they acknowledged that such limitations can indeed lead to performance issues. 'Thank you for sharing your concerns about the RAM allocation in our Business Plan.. We are actively reviewing our hosting plans to strike a balance between performance and affordability, ensuring they meet the dynamic requirements of modern websites'. Hostinger. It appears that you/SiteGround is asserting that their shared hosting limitations are devoid of any problems :).I would appreciate it if you refrain from responding, as I have already encountered a significant amount of of erroneous information from you and your support staff. As you know we have escalated this matter to your compliance department and we will converse with them from now on.
