Siteground is a PRIME EXAMPLE of a good company going downhill fast. After nearly 10 years of running my business with them, I'm making the move to Cloudways. They'?€™ve sacrificed loyal customers by cutting back on quality support and adopting questionable practices just to squeeze out a bit more profit. In the subscription business, Customer Lifetime Value is where the real money is, but they'?€™ve clearly lost sight of that. I know many others who are leaving them too. My recent, and final, customer service experience with them was the last straw.***RESPONSE TO SITEGROUND'S JAN 2ND COMMENT***My primary issue revolves around the dedicated IP. When I initially signed up, it was with the understanding that it would support all of my websites under one account. The shift in policy mid-term has been disruptive, as I expected that existing agreements would be honored as originally set up. Unfortunately, despite relaying my concerns through chat support, the original structure was not upheld. You only agreed to have it on ONE site when the original agreement covered ALL sites.Additionally, the performance issues I experienced were immediately resolved when I migrated all but one of my sites to Cloudways. This clearly indicates that the root of the problem wasn'?€™t my homepage payload but something related to the hosting environment. I have kept one site on your platform temporarily due to an active development project timeline, but I plan to migrate it as well once the current updates are completed. I'?€™m confident that I'?€™ll see the same performance improvements after its migration as well.Regarding the new support structure, while I understand your rationale, the current setup isn'?€™t as seamless or customer-friendly as before. The reliance on automated responses, along with the additional hurdles and suggestions to pay for services just to speak with a representative, creates friction rather than convenience. As an investor and entrepreneur, I can appreciate the push to expand services, but I also firmly believe that support should remain a core, straightforward, and accessible pillar'?€”without unnecessary costs or complexities.Especially in today'?€™s uncertain economic climate, with rising prices, you should anticipate increased customer attrition if your growth strategies aren'?€™t refined to prioritize customer experience. CLTV (Customer Lifetime Value) is where sustainable growth lies. If you take nothing else from this feedback, remember that!!!
