I had a hosting plan with the SiteGround for years, continuously having trouble with the SSL certificate and have to reset. Then I had my domain - from another company and there was another problem and had to buy a different domain from them. But the WORST happened today - the hosting was set up for auto-renewal - nothing to worry right? Wrong.I'm a graphic designer and my website is my portfolio, it took ages to create, plus I used paid plugins to do it so it costed me. I noticed my website was offline and contacted customer services, to do that I had to renew the plan, then, they told me that that were a failure in THEIR auto-renewal system and that they had simply already deleted all the files and no way to restore it as they just keep the back-ups for a month. So there is no way to restore it. I lost many many hours of work, as well as I will have to work many hours to create a new one. The offer of compensation was a 'premium CDN' - basically an automated feature to load the website quicker - that really just matters for very heavy websites - which is not my case - they didn't offer not even a discount on the hosting. The last word from their live chat ".And sorry about the failed auto-renew , indeed there looks to be some kind of problem with the payment but we did not find the exact cause of this. If you still need any help or to ask anything, you can contact again." just cancelled my account. I cannot imagine the loss if this happens to someone that actually paid a designer to do their website.
