I have hosted nearly 20 simple WordPress websites with SiteGround, some for well over a decade. We simply don't have the room on our architecture to host bloated WordPress websites that run on archaic JavaScript framework. Until December we've always chosen SiteGround as a good and decent host that had support. Recently, I built a basic WordPress website for a client who, in good faith, paid for an entire year of hosting in advance. At the time, the renewal rate was clearly set at $6.99 per month, contingent on paying for the full year upfront. However, at the start of this year, SiteGround charged my client $17.99 per month over 30 days early and billed the entire year at this inflated rate'?€”completely disregarding the agreement.This bait-and-switch tactic is not only unethical, but it borders on fraudulent behavior. It'?€™s evident to me that SiteGround has been acquired by a company driven purely by greed, and they are now exploiting loyal customers in a way that is beyond acceptable.In response to this, I am severing all business ties with SiteGround. I have reached out to their support team multiple times to address this issue, but my attempts have been completely ignored. As a result, I am now taking steps to ensure that others are made aware of their dishonest practices. We will be posting reviews across multiple platforms, and I am in the process of filing a formal grievance with the Better Business Bureau.Despite the predictable response from SiteGround, urging us to '?€œcontact them,'?€ ? the truth is we'?€™ve already cancelled almost half our clients accounts and migrated them to reputable hosting companies. We'?€™ve been attempting to resolve this issue for over a month, but their support system has become so monetized that it now costs customers just to get an email reply, and their customer service has been relegated to a paid-only plan unless you want to use chat AI support, which is limited and often unhelpful.I can no longer, in good conscience, recommend SiteGround to anyone. Their actions have been dishonest and their customer service, when it exists, is wholly inadequate. I hope they face the consequences of their greed and poor business practices.
