03/12/2025 The experience was good, quick and very professional. The problem i had was finding the live chat, not sure if that's by design, but that was very stressful. 03/13/2025 Agen i need to speak with live chat, after being danced around by you AI for over an hour, your live chat delt with the problem in less that 5 minutes. Why do you make it so hard to get to live chat when your AI could not solve my problem.03/14/2025. Thanks for your prompt and professional response. I will admit that i am not the most tech savvy, and there may be others at my level of expertise.