Updated - They kindly offered me a refund, which i very much appreciate.I made a genuine mistake I thought I'?€™d disabled auto-renewal for a website I no longer needed, but apparently I hadn'?€™t. As soon as I got the notice, I contacted SiteGround the very same day to explain and ask for a refund.They refused. No flexibility, no understanding, just a flat '?€œno.'?€ ?I get that it was technically my error, but mistakes happen and decent customer service means showing a bit of humanity. SiteGround showed none.I won'?€™t be using them again, and honestly, I'?€™m glad I'?€™ve already switched to Krystal. The difference in customer care is night and day.
