I'? ? ?ve been a loyal Shipito customer for years, but this recent experience has completely shattered my trust.I received a parcel that was missing 2 items. My order included 3 hair bands, and Shipito'? ? ?s own photo of the opened parcel clearly shows that only 1 band was actually packed! The other 2, which appear in the pre-packing photo on the table, were never placed in the box.I contacted customer service expecting a basic investigation '? ? ? perhaps the missing items had simply been misplaced. Instead, I was met with robotic and dismissive replies, refusing to acknowledge their own photographic evidence.This lack of accountability is unacceptable. It suggests either gross negligence or a serious flaw (or worse...) in their internal processes, where items can go missing in their warehouse and the company takes no responsibility.If your items go missing, don'? ? ?t expect help '? ? ? even if the evidence is on their own system. A truly disappointing experience, and I will be looking for an alternative service. What a shame !!!**UPDATE 1** I'? ? ?ve been a loyal Shipito customer for over 12 years. Like other reviewers, I agree that the shipping costs are high, but I'? ? ?ve always viewed the service as a bit of a luxury'? ? ?something I choose to use occasionally because of the convenience.That said, I really hope the team is able to locate the 2 missing items from my recent shipment (total value: $45 USD). I raised a support ticket a few days ago and am still waiting for a positive resolution. Given my long history with Shipito, I HOPE this will be handled appropriately.**UPDATE 2** '? ? ? A special thank you to Sheryll from Shipito for her thorough investigation, transparency, and professionalism. Her response was a complete turnaround from my initial experience when I first raised this issue. Sheryll took the time to clearly explain what went wrong '? ? ? which I truly appreciate. This kind of service goes a long way.Will I use Shipito again? Probably yes, thanks to Sheryll. But I'? ? ?ll be more cautious, as I remain concerned about the possibility of something going wrong again!
