A massive 10 out of 10 from me. I had been having big issues with my P&O loyalty number and had spent hours (and I mean hours!) on the phone to P&O trying to get someone to assist me. I was even told at one stage I may be prevented boarding. They were dreadful (P&O). I was at the stage of trying the CEO as all routes were failing. I then dropped Seascanner an email to see if they had any idea. Later that day I had a message back from Erin. She was fantastic! She offered to help me resolve the matter with P&O, kept me in the loop, and within 24 hours she had fixed the entire problem for me!An asset to the team, friendly, polite and super efficient. I would still be worrying and struggling without her. Thank you so much.
