Had to make a change to our booking, took about 25 minutes to get through on the phone but once answered the lady called Shannon that I spoke to was so friendly and helpful with making the amendment and sent through all the new details via email as discussed. She even gave us some tips for our forthcoming cruise which she had also been on herself.Wouldn'???t hesitate to book with Seascanner again, they seem to quite often offer the best prices so are great value for money too.