I’ve been a loyal Payoneer user for over 10 years, working as a freelancer in the IT and development field. I regularly received payments from international clients and used their services without any issues.Recently, my card was about to expire, so I did what I had always done — I ordered a replacement card. It was approved, shipped, and marked as delivered. Then, out of nowhere, my account was blocked, along with the new card. No prior warning. No clear explanation.I was told my line of work violates their terms of service. Funny — for 10 years, it never did. And now, suddenly, it does?I reached out to customer support. The responses were generic copy-paste statements. No specifics, no details, no effort to clarify or investigate. Just a flat shutdown. ? ️ My takeaways: • Payoneer is not reliable. They can block your account without real explanation, even if you’ve been a trusted user for over a decade. • Customer support is useless. They don’t try to help — they just send pre-written responses. • Your money is not safe. They can freeze your funds and leave you with no access or recourse.📌 Freelancers, beware. If you rely on Payoneer, have a backup plan. In 2025, this kind of treatment is unacceptable.................................Thank you for your response, but unfortunately, it only confirms the core issue of my complaint — a complete lack of transparency and specificity in your company’s actions.You claim that my account was closed for a valid reason, yet you fail to provide a single concrete explanation or specify which rule I allegedly violated. This is a typical canned response that conveniently avoids accountability for decisions that directly impact your users.Like you, I also respect international regulations and terms of service. I used Payoneer within the allowed framework and adhered to all the rules. Despite this, my account was shut down without any prior notice or clear justification, and every attempt to get a proper explanation from your support team has been met with vague, copy-pasted replies like the one you posted here.If you truly value your users’ trust, you should be willing to communicate your actions transparently and respectfully, especially when it comes to financial services.Your approach seriously undermines confidence in your platform and raises a legitimate concern: what stops you from closing another user’s account tomorrow without reason? Why are users not entitled to understand what they supposedly did wrong?Payoneer, with all due respect, saying “we comply with regulations” is not an answer — it’s an excuse to avoid responsibility.
