Let me clarify what Payoneer support keeps misunderstanding:I am not closing an account — I was never even able to use it. The account didn’t pass the verification stage despite submitting fully valid documents multiple times. That means the account is non-functional, and yet I'm the one paying the price — my Etsy store is now under threat of suspension.The problem is not user error. The problem is your opaque, AI-driven document review system that keeps rejecting valid information without reason or feedback. When I finally reached a real human through live chat, they admitted my documents were valid and opened a ticket. But I received no confirmation, no way to track it, and no resolution.The generic reply to my previous review claiming you’re "sorry I closed my account" shows that your support system is not even reading customer concerns.Payoneer is supposed to support international small businesses — yet here I am, completely locked out of mine because you failed to verify a legitimate, compliant account. I’m losing time, money, and the ability to run my business.This is no longer an inconvenience.> This is a direct risk to my business livelihood. Fix it now.
