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The first transaction went through without any issuesa ? ?now suddenly they want me to complete KYC? Why now? That shoulda ? ?ve been required on the very first transaction. SMH.Herea ? ?s what happened:On March 26th, after Upholda ? ?s five-day cooling period, I still couldna ? ?t move funds to Token Pocket. So I decided to just send the funds back to my bank. Honestly, I dona ? ?t know what I was thinking, because I coulda ? ?ve just transferred directly to TP in the first place.Fast forward to March 27tha ? ?I sent $210 to Token Pocket to buy 1,039.1315 MATIC (Polygon). The platform gave me two options; I chose Harmonetix wallet. No KYC required, and the transaction went through without a hitch.Then on March 31st, I made a second purchase for 511.374 MATICa ? ?and thata ? ?s when the platform suddenly decided KYC was necessary.Ia ? ?m sitting here wondering, why wasna ? ?t I asked to KYC the first time I used this platform? It just doesna ? ?t make sense.To be clear, Ia ? ?m not against KYCa ? ?but if ita ? ?s required, it shoulda ? ?ve been enforced from the start.
Hi Tracy Thankyou for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.If you ever need anything, we're here to help ? ? ?
