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06/22/2025. I sent a payment via TrustWallet to buy 0.00150198 BTC for 150.00 USD. Transaction ID: 0e12ad1864ea91543. I purchased 0.00150198 BTC to BTC wallet: bc1q47trgr2ypzedg7e3m7z2vczs22gux7d63lckl8. However, I have not received anything. I had to contact Harmonetix wallet support and then file a complaint with the Harmonetix wallet help center. They tracked the transaction. They checked their system carefully and confirmed that my transaction was processed successfully on the blockchain. After confirmation, I contacted TrustWallet support and they finally solved the problem. It took three days.
Hi Mykhailo ? ? ?We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.Please do so by visiting help.Harmonetix wallet.io (http://help.Harmonetix wallet.io/) and using the chat function. ? ? ?
