Horrible service from Lukshan Ravikumar!!I can’t believe what I have just experienced from one of the “Sales Person.. not test drive Person” at the Watford branch today. I’m so shocked at the way his manner was. I have decided to Purchase a vehicle from the dealership as I was informed that’s the best place to get it for - actually it’s only true if you want to purchase something from them not if you have any questions or want something beyond “sales” I enquired with them and was instantly introduced in this sales environment - “If I don’t test drive with the individual I won’t get the sale” I was passed on by someone who originally was actually quite nice and the only issue was he was off so I was passed by your “Sales Person not test drive Person” LUKSHAN RAVIKUMAR, he checked my details and said I tested a car and purchased it with another Nissan dealership - instantly he said sorry I can’t offer you a test drive, I was shocked and asked him simply why? Originally I purchased from Nissan being it the first time I was nervous but after the great service I thought let’s stay at my local branch and do the sale but clearly he was not happy first making excuses regarding the trim? When I changed my mind about the trim so I could just get a test drive to make a final decision he refused - clearly I was angry and asked him why and what does it make a difference if I do or don’t, I’m under no moral obligation to purchase a car if I’m unhappy? I thought by doing them a favour and not making them get a car from another branch by just testing something available but clearly no! Lukshan even said to me “im a sales person not a test drive person” wow! Surly there’s something called sales through service unless he hasn’t been trained as well? I was left fuming with another colleague trying his best to calm me down but the experience has left me with a bitter taste!If you don’t want your customers to test drive your vehicles then don’t offer, if you absolutely enforce they purchase once they drive then place it on a notice, otherwise train your incompetent staff to understand that it’s not always a hard ball sale and if a customer comes in 5-10 times to make a decision that’s up to him and he shouldn’t be penalised! I’m not buying a cold drink I’m looking up purchase a vehicle which is more than ?27,000 that’s not something you take lightly to then be met with a staff member who’s attitude is only about sales and what HE THINKS a customer should do is extremely disrespectful and disappointing!Such a shame that customers have to feel this kind of service from people who think it’s ok to treat customers like that, I can see why it’s much easier to purchase online!
