Glynhopkin

1.2
1.2 from 176 Reviews and Ratings
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Incompetent after-sales technical service

We bought our new MG4 Trophy here. The sales experience was quite good. However, we have had problems with the headlights when driving at night. The low beam and high beam on the right hand side did not meet up, so there was a black patch of unlit road which was quite dangerous.We eventually managed to get booked in to have it looked at. They kept the car for a day but said nothing was wrong. Despite my string protestations, the service manager Phillipa Brown said the black patch was perfectly normal and all their MG4 cars had this problem. The service technician said he could not adjust the low beam any higher and that it was impossible to adjust the height of the main beam.We left very dissatisfied and did some research online. We found a link to a forum where many MG4 drivers had the same problem, but found that the lights are in fact easily adjustableUnfortunately Trust Pilot does not allow links in reviews, but you can do a Google search for MG4 headlamp problems and you will find it. Using the information posted on the forum we have been able to fix the dangerous fault with the car Glynn Hopkin sold us but were unable to fix.I seriously question the competence of their staff.I will not be giving them my custom in future.

1
Date of experience: Dec 29, 2024

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