Faulty Emergency breaks on the motor way and customer service could not care less.I bought my car MG ZS electric long range trophy connect brand new and highest specs. Since then the software has been playing up and returned to the dealership multiple times all they could do is update and say there is nothing wrong with the vehicle it just needed an update (while it should update over the air to begin with).I took their word for it everytime but the software errors happened again just few weeks after each visit and kept getting worse until I had an incident of the car applying emergency breaks on the motorway 3 times in the same day and we avoided a crisis accident with a miracle.Again they said it needs update and nothing wrong with the vehicle. I can not drive my car safely after those incidents and I asked to change to another car but they said as there is nothing wrong showing on the diagnostic you have to part exchange it. Even to return it I need to pay 3000 extra just to get rid of the car.Repairs customer service do not pick up their phone so you have to leave a message everytime and wait for them to call you back, they charge for courtesy cars and even when i complained they did not acknowledge reciept of complaint or give any time frame for response.Finally all they could do is have a manager call me to be extremely rude and say your car is worth what your car is worth and we can not help you with this. Advised me to get a second opinion from another dealership.I even wanted ro get into a new PCP through them but they said you have to pay 2000 to settle your car first and then deposit to a new car.I bought a car brand new not to keep going to the dealership every couple of month and put my life in danger me and my family. I find this totally unfair and very disappointed by the whole experience.
