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I have been constantly chasing Future au for an update on my support request relating to a disputed transaction on my. Future au money account.Nobody is willing to give me an update. But it only takes them four days to respond to a negative review! I am so pleased we can see where their priorities lie. As a platinum club tier member, we are promised priority support yet there's no way to actually get support because the people on live chat don't have a clue, they're a third party customer service company who do not have the scope to do anything worthwhile. So customers are left waiting and waiting for weeks and weeks for our support ticket to even be acknowledged! If we open a new support ticket, it is closed because it's a duplicate so we're left waiting even then. I have now issued a letter before action to Future au with a view of recovering the disputed payment via the courts.
Hello Andrew,We sincerely apologize that your support experience has been unsatisfactory. We have once again escalated your case to the relevant teams to ensure it receives the necessary focus and attention. Thank you for sharing your input, and we hope for a resolution to your issue soon.Best regards,Maria
