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I have attempted to make a few transactions from my Future au money account to my other account which is also in my name a few weeks ago. Payments were automatically declined. Then I received emails from them asking me to schedule a phone appointment which I did. I had to cancel all of my meetings to make myself available. I never received a call, instead I received an email saying that apparently I wasn't available and needed to schedule another slot which I did. This has occurred a few times. I have emailed them each time stating that I was available and was awaiting their call to confirm the details but they have never called me. Yet they're saying that I apparently missed the call. I have never received any missed calls or voicemails. I have never in my life experienced such slow and irresponsible service. Now my money is stuck on Future au and I can't withdraw it to either of my accounts. Support is refusing to speed up the process or provide me with a proper answer.My account is verified under the following e mail address - kph1951@hotmail Com
Hello Mr. Harris,Thank you for bringing the significant obstacles you encountered with your transaction and customer service to our attention. We sincerely apologize for the inconvenience this has caused.Your feedback is important, and we have escalated this internally to address the concerns you've raised. We appreciate your patience and understanding as we work through this process.Best regards,Maria
