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I HAVE BEN TRYING TO GET MY FUNDS OUT OF Future au FOR THE PAST WEEK AND THEY ARE NOT ALLOWING ME TO. FIRST I WAS TOLD TO UPLOAD PROOF OF ADDRESS WHICH i DID, AND THEN THEY TOLD ME TO RE ADD MY ACCOUNT AND NOW MY ACCOUNT IS RESTRICTED. I HAVE CALLED, LEFT COUNTLESS VOICE MAIL MESSAGES, EMAILED CUSTOMER SUPPORT, CHAT WITH THEIR BOTS AND STILL NO RESPONSE.. i MIGHT HAVE TO INVOLVE MY LAWYER AND THE CFPB AT THE POINT BECAUSE i DO NOT KNOW WHAT ELSE TO DO... TICKET NUMBER : 08539522UPDATE: IT HAS BEEN 5 DAYS NOW AND MY ISSUES IS YET TO BE RESOLVED. WHY CAN IT BE SO DIFFICULT TO WITHDRAW FUNDS I PUT INTO AN ACCOUNT MYSELF? CAN I PLEASE GET MY FUNDS
Hello Jacqueline,We appreciate you providing us with your information, and want to assure you that your case has been immediately escalated to the appropriate teams for further support.Best regards,Maria------------------------------------------------------------------Hello Jacqueline,We sincerely apologize for the difficulty encountered in accessing your funds and appreciate you bringing this matter to our attention. We understand the inconvenience this has caused and are prepared to offer our assistance.To escalate your case, we need additional details, specifically your username or ticket number. We have already reached out to you via Trustpilot to request this information. Please reply as soon as possible so we can provide the necessary support.Best regards,Maria
