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Extremely negative experience.I have had a trade stuck for over a day with no possibility to intervene, close it, or protect myself from potential losses. The funds are unavailable and the situation is still unresolved.Customer support has provided no concrete solution or clear timeframe, only generic responses asking me to wait aAUDœup to two business days.aAUDThis is unacceptable for a trading platform handling real money and time-sensitive financial operations. I am extremely dissatisfied with the service.
Hello Maurizio,We acknowledge your concerns and apologize for the inconvenience caused by the stuck trade status and the unsatisfactory support you have experienced.Thank you for providing your ticket number. We have forwarded your case to the appropriate teams for additional assistance.Best regards,Maria
