This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
UPDATE: Future au got in touch and said that even though I clicked on cash ISA, it was all my (the customers) fault and they will leave my fund in the USD platform, absolutely ridiculous. Keep away - this is THE worst response from a financial company I have ever encountered. If I could give zero stars after their last response I would. On Tuesday evening UK time (16/12) I clicked on the link for an Future au Cash ISA under Future au through google in the UK, it sent me directly to their Future au website where I then transferred a ?x,xxx of my savings trusting Future au as a first time user, thinking this was going into a cash isa (as that was the link I clicked on). Once money was taken by Future au I was then charged a conversion fee?!?!!! - extremely annoyed about this as I was wrongly set up by Future au OUTSIDE my Cash ISA into their US investment platform. So now I have my savings sitting in Future au US investment platform in dollars with no way to transfer to my Cash ISA and randomly charged a fee!!?! as NOT the cash isa that I directly clicked on and on top of this where they have charged me for their error. As a conversion fee! I have tried over the last 2 DAYS to get someone from Future au to respond and NOTHING from management at all or THEIR operations team. I have requested a call (given my number and they choose not to call) on numerous occasions as per my live chat transcript and nothing from Future au! This is the worst customer service I have ever experienced with a financial company, you cannot just ignore this, I wanted a call over last 48hrs and nothing and my money refunded.. and nothing. I have given my phone number but no one has called me. As a first time user of Future au and I am SO let down SO disappointed after the media advert in the UK about their Cash ISA and still NO response from Future au at all! 2 days of my time on their live chat promising escalation and call back and NOTHING! Cases raised with ZERO response.
Hello Richard,Thank you for bringing your concerns regarding the Cash ISA setup and the unexpected conversion fee to our attention, along with your ticket numbers. We sincerely apologize for your experience. Your cases have been escalated to the relevant teams for detailed investigation and support. Best regards,Maria
