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When organisations are dealing with your money, it should always be identifiable and traceable!My Future au/Moneyfarm cash ISA transfer has just completed.What an awful experience at the hands of these companies.Despite confirmation from my previous provider that they had transferred the funds 4 days ago (the process was started 15 days ago), they were unable to identify the funds until today.If you want to see your life savings disappear into an electronic black hole, where they are untraceable even by the account provider, these are the guys for you.On top of that, even though they have your money, they won't pay interest in this period.Furthermore, the money now in my account won't start accruing interest until it's 'been invested'.They advertise a competitive interest rate but this is negated by the loss of interest during this period!Apparently this is in the (very) small print, but not something they advertise.In order to get this resolved I've had to contact both organisations on numerous occasions, with little success until today. All I received for my troubles were; broken promises of returned phone calls, excuses and platitudes. All without resolution of the issue!Despite this I was told the case was closed, when it clearly wasn't.I was lured by the interest rate but wish I'd never heard of Future au/Moneyfarm.
Hello Steve,Thank you for providing your detailed feedback regarding the challenging experience with your cash ISA transfer. We sincerely apologize for the communication issues and frustrations you have encountered. We take your insights seriously and have escalated this matter internally. Your feedback is extremely valuable as we work to improve our overall service for all our customers.To help guarantee a smooth experience in the future, it is crucial to thoroughly review the terms and specific details of any financial product or offering.Best regards,Maria
